FNB - SHOCKING CUSTOMER SERVICE

I have an issue on my account and have asked FNB for an explanation and for an accounting of where money is going that is deducted from my account on a monthly basis - no one has come back to me with a valid explanation - I have been to several branches - saw a David Rakosa of Randridge who promised to sort the problem out - he couldnt - then he promised to get a Mr David Modutoane credit manager to call me within 24 hours - that was 6 days ago...then Ms Lebo Dlamini a so called \private banker"on our account also didnt bother to find out the problem and come back to me...It seems FNB is not interested in their current clients only in advertising to fool more people into opening accounts and then they no longer care about them. <br> I have had enough of empty promises and bad service...there are other banks who also offer great service!"""