FNB shocking and appalling customer service!

I am seething! I absolutely despise FNB! You have no regard for clients! I opened an account for my son a year ago. I have been depositing money into the account and I have received no statements or communication! Today I made a query via Private Wealth and spoke to Sinazo who told me that the branch had not linked me as a parent to my son's account. I had opened this account in Fourways Mall branch. Sinazo goes on to say they are not able to rectify this on their side and that I need to go to the very same inefficient branch with long slow queues to rectify! This is something that FNB messed up! Where is your compliance department?!!!! Why did they not pick up on this? And now you want to inconvenience me and want me to go back to queue again to rectify this nonsense?! Fix this mess and get back to me ASAP! I responded with this feedback on your service survey and have received no feedback still! I spoke to another consultant of yours on the General Enquiries line, Mpho Mokoena, who said the only thing he could do was to email the branch and will get back to me by Tuesday. Atleast he could do that whereas Dedani Sodada and Sinazo Liwani basically said there is nothing they can do. What happened to How can we help you?! You guys are appalling you yourselves are ****** Steves!!!!