cS
colin S

1 reviews | Active since Mar 2015

29 May 2015, 16:04

FNB SHOCKING

Our FNB Trust Account was frozen, without warning/consultation, by FNB due to \Know your client"issues despite the account having been active for more than 30 years.<br> <br> All the documentation requested by FNB to \""unfreeze\"" the account was submitted on 31 March 2015 - FNB acknowledged receipt of such documentation in writing. <br> <br> Despite such written acknowledgement they continued to request documentation they acknowledged to have already receive - when questioned they again acknowledged having received the information and the account was \""unfrozen\""<br> <br> Despite the above acknowledgements and written confirmation that all outstanding information had been received the account was once again frozen on 29 May 2015 - when questioned why they requested the information they acknowledged having received on 31 March 2015.<br> <br> ABSOLUTE SHAMBLES<br> <br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2015, 16:32
Official
Hello mush2,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 694443.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)