FNB - shocked
So I got a call from a rep wanting to sell me legal cover, I went through the process of listening as I thought it might interest me. After chatting to the guy (didn't get his name) I said I was not interested and said thank you for his time, he then just hung up the phone. did not say thanks for MY time or even a goodbye. very VERY unprofessional of an institute as high as FNB...
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FNB (First National Bank)'s replyOfficial
09 Nov 2018, 11:10Good day Duane Reece Pinto Garnett,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply09 Nov 2018, 11:10
Official
Good day Duane Reece Pinto Garnett,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)