fnb SHOCK

after 2 weeks, 34 phone calls holding for 45min at a time to several fnb numbers. logging a complaint and got a complaint ref number and still not receivingany feedback, we got advised that we now have to send a mail before they can help us.

I made a payment from my fnb Gold cheque account no into my husbands fnb Private banking credit card acc no on the 20th of August 2018 at 10:15 for the amount of R5800.00 via fnb app.

at first they stated it was made into the wrong acc number but that the number is still a valid account holder number but will rectify and come back to us within 3 working days..... the payment is now missing for 2 weeks already and nobody in all or any department of fnb can seem to help me.

this matter saddens me and my husband as we were very loyal fnb account holders. however the dissatisfying and shocking service we received with this matter leaves us unspeakable.

my patientce is up.

the complaint ref number I got a week ago promising a call back within 48 hours and still nobody contacted us.

Regards