fnb ****ty service

I went to fnb branch in randburg last Friday 03/05/2019 to do a reversal just a bit over R500 and they asked me to do it on the phones because they don't do it manually on the counters anymore. I dialed the number to speak to a consultant and I waited for 1hr to get a response till I gave up.

Today is the 6th of May 2019 Im here again at the branch, still they gave me a consultant number to call so I can do my reversal... Still no answer, I have been here for 2hours now the phone is ringing by its self. What a ****ty service.

And I can't do my reversal until someone picks up the phone. What nonsense is this though.