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MV
Marius V

1 reviews | Active since Jan 2010

23 Jul 2018, 12:18

fnb shares app and website not reliable

In the last few days it is becoming very difficult to do share trading via your app and the website. Today the app doesn't allow me to trade and previously your website didn't allow me to trade. And every now and then the share prices are not up to date. For the amount of money you make out of us, surely you can get the app and website stable and reliable like other trading floors? Please do something about it or get advice from other trading sites in how to do it?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jul 2018, 12:55
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

MV
Marius V's update24 Jul 2018, 09:39
Reviewer Update
This is absolutely unacceptable!! Yesterday a lady from fnb phoned me and told me that when they received the complaint they investigated and the people there realized that there was an issue and they are taking the "share trading" functionality away till the issues are solved. So the way I see it then is that they first wait for complaints in stead of monitoring the app and website for issues? She also told me that they sent out a communication around this. I didn't receive it? Now today you cannot trade on the app or the website!! Absolutely crazy. So now we are back to the days before computers where we have to trade with a phone call. "Ag sies for you fnb". How can you help me now??