DR
David R

1 reviews | Active since Jun 2016

06 Jun 2016, 15:40

FNB SHARES AND INVESTMENT

<p>I have never seen such poor service as from the FNB Share and invest team. I send in my share certificate to be linked to my share account, now I have done this before ithe took about a month. This time it's been more than 3 months and still no shares in my account. I have called them 10 times each time it's a new run around each consultant promises to call me back but not one called me. I have logged quires and complaints on their website but nothing has been done. Last week I called again and a manager their Faith Buthelezi send me an email confirming that it will be in my account last Thursday, it's Monday now. I recently be came a premier member with FNB and from them I have received the worst service. And even end after reading this they will do nothing really sad</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2016, 07:07
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 937271.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)