FNB Share Trading Account has poor customer service!

Please do not make use of FNB Sharetrading account, they do not bother to help on the App not working. I have sent them an email stating that I am not able to Trade on the FNB Sharetrading inside the FNB Banking app. A week later they reply that I have to send them a screenshot. On which I did send them a screenshot and again waiting for feedback already 2 days later. I am not sure if the ShareTrading is outsourced by FNB but the service they are giving is really bad and I am rather going to close my Share Trading account with FNB and move it elsewhere as you do pay for the service but do not get any service or help from them!