FNB Share Saver

I opened a share saver account with FNB on the 21st of April 2020 and I decided that do not like the product. I decided to close my account on the 24th of April 2020. I phoned the FNB Share saver division on the 24th of April 2020 because you cannot close their accounts on the app. I got an automated response and I was given an email to communicate with them. The received an automated response on the email saying that they will get back to me within 3 -5 working days.

FNB never got back to me, and I phoned them again on the 4th of May 2020 to try and understand what was going on. The lines have been busy during this period and each time I phoned them I spent at least 30 minutes on the line. I was then told that my account was closed on just a few minutes ago when I phoned them on the 4th of May 2020. The account had already incurred a month fee for April. They just closed the account "without my knowledge".

I lodged a complaint at *** for the appalling service on the same day and I am yet to hear from them. When the customer complaints department is just as bad where can you run to. I phoned FNB a day before the 4th of May 2020 and I had been calling them for the 2nd time when I did call them on the 4th of May 2020. Through the first agent I established that the monthly account fee (approximately R34) was not supposed to have been docked from my account but an account usage fee of around R10 for the 3 days that I had used the account prior to the date I wanted to close it.

I called the second time around to try and get the confirmation that indeed I was overcharged on record but the second agent told me she could not confirm this. I did not take the name of the first agent down. The second agent suggested that she gets her team lead on the line to talk to me and tell if the division did right by me or not but the team lead was "not available". She took my details and promised that her team lead would call me and I am still yet to receive a call from them. I have spent time and airtime to try and get to the bottom of this.

I like FNB and their products. I have never seen such a terrible service and carelessness.