KK
Kyle K

1 reviews | Active since Apr 2017

25 May 2017, 13:23

FNB - Share Saver

<p>FNB's share saver is incredibly frustrating. The means to get your money out is impractical and you cant view a detailed balance of your share saver as it says 'service temporarily unavailable'. When you contact your team of bankers to try rectify any issues they send an automated email saying some one will contact you within 1 working day. Ive sent my request for assistance on monday and still await a repsonse. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2017, 15:23
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I escalated the matter to a subject matter expert to provide you with feedback and a resolution.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Naomi Petersen

*** (option 1)