LB
Leon B

1 reviews | Active since Jun 2011

09 Apr 2015, 20:41

FNB Share Investing is a *****

I created a share investing account in 2011, the first trade I opened with R100 had a ridiculous R80 service fee and I stopped using the service. Since then I have asked for the account to be closed but FNB (Naido Soondram) refuses to close my account unless an outstanding balance of over R2 000 is paid.<br> <br> R2 000 for a service that I used once, 5 years ago for a trade of R100! Naido Soondram from FNB promised me that he will close the account as he agreed it is ridiculous and against the consumers protection act.<br> <br> Since then he has changed his tune saying I HAVE to pay for the service that I did not use before they can close the account. Now, the account will continue to accrue additional service fees because I am not able to pay it nor are they will to stop adding additional services fees every month.<br> <br> FNB/ Naido Soondram is a ***** and a ****!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2015, 10:23
Official
Hello groenboer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 664274.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)