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JG
Jan G

1 reviews | Active since Nov 2012

08 Jan 2018, 07:29

fnb share invest mailbox full

I tried to send fnb shareinvest a mail this morning - and I got a reply saying their mailbox is full, how is this possible for a customer service mailbox to not be managed.

Delivery has failed to these recipients or groups:

********** The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

I alway get great service from FNB, this is very disappointing

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2018, 09:08
Official

Hello
jgriesel,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Team

Complaints Resolution

JG
Jan G's update08 Jan 2018, 09:49
Reviewer Update
FNB contacted me and explained what the problem was - they immediately attended to my query and it was resolved.
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2018, 09:58
Official

Good Day Jgriesel,

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction. Should you have further enquires do not hesitate to Contact us on ***. We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

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