FNB Settlement
i write to again as per my last review on 2018-08-21 .Since then FNB said they will get back to me within 24hrs , cpmplaint Ref ********** . FNB reply on 22Aug: Good day Mr. Hoosain, Thank you for bringing this matter to our attention. With relevance to your complaint ********** : Please be advised that we have escalated your refund to our Administration department and I will provide you with feedback within 24 hours. We apologise for any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again. Kind Regards, Giovanni Petersen
No one has come back to me , I have called again on Friday 24Aug and was told money was payout on 20 Aug.I have not received anything .Can somone in authority please inform me via email what is happening . I just want to get this over and done so i dont have to deal with FNB ever again.
Zaheer Hoosain
Good Day Zaheer Hoosain
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zaheer Hoosain
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***