FNB services, What services?

Struggled 2 hours on Thursday 14 January 2016 to make a payment to a public beneficiary, after multiple attempts acheived the pay and clear on the mobile app, did not receive any proof of payment for 2 hours. Since Thursday I have received no response on a Technical complaint online, my public benneficiary denied receiving the payment, the payment is deducted from my account, have been waiting in line at Tygervallei FNB branch for 20 mins waiting for a phone to check the payment, on top of this your cardless services do not work and you have charged me banking fees I am unaware of. FNB is not in a good place and cannot be counted on to deliver a service, anyone of them.