FNB SERVICES PERTHETIC "How Can We Help You"

What is the sense of having FNB cashflow relief loan released on 25 April 2020 & reflecting on my account profile but my debit orders was debit from my personal account on 29 April 2020.

I enquired assistance with re alloction of my debit orders to Relief Loan Account & refund payments with the flowing department's: Online Secure Chat, FNB Southgate Mall Branch, Gold Suit Account / Help Desk Department & Loan Department. FNB services have been perthetic, not one of the above department could "HELP ME"("How Can We Help You")