FNB services pathetic

I was at the bank in person as the personal bankers could do nothing to assist me (They are a real Joke)

An amount of money was deducted from my account for the amount of 529 on the 19th of June at 16h50 in the afternoon

I went to the bank on the 20th explaining the situation we filled in a tone of papaerwork i was told it would be reversed with in 3 - 5 working days. The money has still not been reversed back into my account. The reference on the account was 24-7 help 479 it was established this was a UK company that i do not know at all and have never bought anything from.

I am very disappointed in FNB i was with them before and changed to another bank because there service was pathetic.

I changed back to FNB because of the company i work for they supposedly have specialy rates for certain loans etc.

So far i have had even worse service from them this time around than i did before.

I have now had to pay for things that should not have been charged to my account as per the manager at FNB primrose.