FNB services lacking

Even though I had a kind consultant, friendly and all, that does not alleviate my stress levels now.

I want to transfer from Absa to FNB. On Saturday I went to open a Gold Fusion account. Yesterday, I am informed that my card order did not go through. Call the number provided, they can't order the card either. I have to go back to the branch. Then they tell me my Absa bank statements are not accepted because I need the stamp (not downloaded from internet banking). This AFTER I HAD MY DAMN PAYSLIPS WITH ME IN THE BRANCH ON SATURDAY!!!

On top of that, my husband wants to convert his Cheque Gold account (with overdraft) to Fusion Gold, but keep his credit card. For some reason no one knows, he is rejected. Why? He has a clean credit record. And a colleague had the same accounts and did the conversion with no problems. After not getting anywhere at the branch, he calls in to FNB after which the consultant is sitting and talking to other people which is clearly audible over the phone, while he waits to be helped.

I thought FNB had good service, but right now, I am fully doubting everything about FNB. The only thing that makes you worthwhile, is E-bucks.