SO
Simone O

1 reviews | Active since Aug 2014

19 Jan 2023, 19:30

FNB services fail to please

I generally like FNB. The app is a bit lower quality after the last update, but the payment issue I had was fixed. But now I have a different issue: funds not displaying right. A payment into my account is shown as a deduction. I transferred fees from one account to another to pay a bill, but after paying said bill once, the payment seems to have been deducted twice. This is my first issue. My second issue is the regular struggle to get the app to be online. I have 3 different types of internet and mobile data and every so often, the app will say it's offline while my networks are fast enough to stream UHD Netflix. This is an extreme pain.

I'd just not even touch on the topic of fine print as is with any bank - saying you only pay R199, but my monthly bank fees accrue to the amount of R500.

Lastly, the recommended for you nonsense once logged in is a major pain. Just...let us disable it.

So TLDR: 1. Fees appear to be deducted twice on a payment made once. 2. App shows offline when network speeds have no issues. 3. Monthly fees are never as you say. 4. Really, we need to be able to disable the recommendations that come up once eventually logged in. It's irritating.

If I wasn't adjusting to a new job, I'd consider leaving FNB. It's no longer a bank for your everyday person.

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