FNB SERVICES ARE THEY REAL OR JUST ON PAPER SO THAT WE BANK WITH THEM

Dear FNB, ITS BEEN A MONTH NOW SINCE I REQUESTED ASSISTANCE REQUESTING EFT REVERSAL PAYMENT. I completed the form you sent and you rep**** to me that i completed the incorect form on the 9th of June, on the 14th of June i completed the correct form that you sent me.I contacted customer care after a week and i was told it take seven to two weeks to process the reversal. I contacted your customer care again now in July i was told the matter will escalated, i waited another two weeks and on the 27th of July 2021 i was told i completed the incorrect form. I rep**** back that the correct form was sent on the 14th of June already. I have not received feedback on my case. The reversal i am doing is a case suspect *****. I do not understand if your staff is *********** or you as a bank cannot handle service you yourself have put on your platform. I need for my case to be resolved. Its the second Month now with no resolution.

PLEASE LET ME KNOW IF I NEED TO GO TO THE OMBUDMAN AS I CANNOT UNDERSTAND THAT YOU HAVE SERVICE THAT YOU SAY YOU CAN HELP A CLIENT BUT WHEN IT COMES TO PROCESSING THOSE SEVICE YOU CANNOT DOIT IT.

REGARDS Unhappy Client