FNB **** SERVICE....NO SERVICE

Since 16 September i have requested for one of my tjek accounts to be closed. I have spoken to multiple agents via the support chat and telephonically. Every second day i phone only to hear nothing was done and its been escelated over and over again. I have sent multiple emails to their complaints department. On the 10th of October, 3 weeks after i requested closure they go and debit ANOTHER monthly account fee and reckons they cannot close the account unless i pay that. No no no! My request was submitted 16 September...THREE weeks later they debited BECAUSE STILL AFTER 3 WEEKS MY ACCOUNT WAS NOT CLOSED. NOW its 6 weeks later already ,again spoke to an agent today who promised it will be settled today and still nothing. Nobody can transfer me to someone who can assist, they only escalate escelate escelate. Not ONE response on my complaints email, absolutely NOTHING. I am disgusted witg FNB! **** service, actually, NO SERVICE!