FNB service worse than that of civil service

Last year FNB changed the rules for earning ebucks and I was obliged to apply for an upgrade of my Visa card to gold card status. That was in Oct 2015, via their call centre. They said a new card would be available at my branch in a few days.<br> <br> After a month I had received no notification that the new card had been delivered, so I called again. The same promises were made with the same result. I called again.<br> <br> The reaction was different. This time they sent a form to be filled in, which I duly did