FNB Service .. What Service - Are they infected with the Convid 19 Visrus as well

Convid-19 First of all I phoned to reverse a debit order the lady explained to me I had to wait 24 HRS no worries this was Thursday. Phoned again on Friday as soon as the lock down started - I was reverted back to my APP / Online banking, this was after holding for 30 min.

Then an "improvement" they have a chat where a consultant can contact you after a call has been logged. So multiple attempts of calls has been logged and still no one has contacted me.

Further more I have reversed a previous problematic debit order also went off twice , their excuse was that I have been having trouble so long for this to be sorted it will take 40 working days to be paid back in my account. This was Jan we are now heading towards May.

So to my understanding this money is hangling somewhere there in the cloud and procedures has not been followed as in the past

I use to get the utmost best service from FNB but the last few months has been atrocious. I will not even advise anyone to go and bank at FNB at this stage.