1 reviews | Active since Jun 2017
FNB service the worst in the banking sector
Worst experience ever. I ordered a new card on the 8/05/2018 and today is the 30/05/2018 still no card. I called them so many times I lost count. I was promised my matter has been escalated to their manager who also never bothered to attend to my query. Everytime I called I had to give my address and contact number but was never contacted and no delivery of my card. FNB service is the worst for a whole month I could not transact with my card. Stay away if you don't want inconviences on your banking experince. I had to hold calls for long, with no resolution.
Good day Yvonne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Yvonne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)