FNB Service: The Worst Ever.

This morning, 02 July 2024 at about 09:05, I entered the FNB branch at Diamond Pavilion Mall in Kimberley. I wanted to enquire and open a business banking account for my business and forex income. On entering the bank, one client was sitting in the bank, waiting to be assisted. Another employee was busy behind his desk with another person and the third employee was standing at the reception desk. It was an African male. As I am new to FNB, I waited for somebody to at least ask me what they can assist me with so that I could follow the protocols. The lady just looked at me and then called the customer waiting, which I can understand. The African male standing at what I presume the reception desk must be, looked at me, ignored me and then went and stood by the third employee which I mentioned earlier. He did not speak to him or nothing and it was obvious to me that he just went and stood there to ignore me. I then took out my cellphone and started making a video clip about the scenario. On seeing that, he quickly wanted to return to his desk after which I commented to him that I was there to open a business bank account, but now knows where I will never do business. I find this type of client service disgusting and will never ever enter a FNB branch again to do business with a bank that treats its customers or prospective clients in this way. I have registered a formal complaint at FNB and will await their response.