FNB SERVICE SUCKS!!!! NO RESPONSE TO PREVIOUSLY LOGGED QUERIES

A month later and still no feedback on my query Reference numbers received previously *** & *** No one can transfer me to Eric from Carlton Centre who was supposedly working on my query. When I spoke to the eWallet division that he said he would escalate my query to I was rudely told that they cannot help me because it is not an eWallet account. The number listed on the website for the branch is *** but no one can transfer me to "Eric". No one is taking ownership of my query or willing to assist instead I am being transferred from pillar to post THE SERVICE ABSOLUTELY SUCKS, BOTH TELEPHONICALLY & AT THE BRANCH FNB is very quick in debiting money for ********** accounts but fail to pay back my money. Not surprised it's ranked the 13th bank in SA. My airtime was also never reimbursed