FNB service sucks

Item: FNB (First National Bank)
Rating: 1
Author: Chris H

FNB service sucks, they refuse to assist you unless you get their App which doesn't work at the best of times, trying changing your password, they promised to email you a reset code which never arrives. Been to Pinelands branch 5 times before you can get any service, that branch should be closed down. So when you phone, you have to insert your ID number and when you eventually get a response they tell you that they cannot verify you. Is this your Premier Service offering????????I am considering cancelling my Credit Card.

Helpful (0)

Replies (2)

Chris H's updateReviewer Update

08 Jul 2022, 11:41

Thank you , you said I can expect a response in 24 to 48 hours, by that time I will be overseas, all I wanted to do was to open my card for overseas travel, is that too much to ask????????????

Chris H's update08 Jul 2022, 11:41

Reviewer Update

Thank you , you said I can expect a response in 24 to 48 hours, by that time I will be overseas, all I wanted to do was to open my card for overseas travel, is that too much to ask????????????

FNB (First National Bank)'s replyOfficial

08 Jul 2022, 11:50

Good day

Thank you for the email.

We have escalated the matter on our side and feedback will be provided.

We will follow up and check if you have been assisted.

Regards,

Hello Peter Complaints Team

FNB (First National Bank)'s reply08 Jul 2022, 11:50

Official