# FNB SERVICE SUCKS

I am deeply disappointed with FNB's handling of this matter. On the 22nd of January at 14:55, I received an SMS via the app stating that there had been an issue with virtual payments in December, which had not been deducted at the time and would now be deducted on the 23rd of January. To my shock, R2,200 was deducted from my account just before payday, leaving my account in a negative balance.

I reached out to several consultants via chat and contacted the call center to request clarification on which transactions this amount pertains to, as these funds had already been deducted from my account. How is it possible for my account to be debited a month later for virtual card transactions?

The purpose of a virtual card is to facilitate seamless and timely transactions, so this delay is unacceptable. Additionally, I have repeatedly tried to get answers from FNB consultants, yet no one has provided proper feedback or even contacted me to resolve this issue.

I am requesting a detailed explanation in writing, specifying which transactions this amount relates to. If this cannot be done, I demand that the funds be returned to my account immediately.