FNB SERVICE SUCKS

FNB Service absolutely sucks. They do not respond to Twitter and if you try to call their 087 number you will hold on for ages costing you money all the time. Apparently the only way you can verify a cellphone for banking is by making a payment of R300 or more. As I only have a Premier card account, I asked if there was a charge for the payment and was told emphatically "NO" both on the phone and on the chat line. YET I was charged R8,50 for making the R300 payment into my Standard Bank Savings account, and I'm sure there will be a small interest charge as well. Is this what they mean when they say "How can we help you today?" ?? I have tried to address this with them but talking to someone is impossible!! A Far cry from Standard, by the way, who answers tweets within minutes!