FNB Service sucks

Item: FNB (First National Bank)
Rating: 1
Author: Zoraya J

Dear FNB,

Your service absolutely sucks. I have been waiting 2 weeks for feedback on my personal loan account and I keep being told that the credit department is working on it. FNB is stalling because they know they *****ed up. I have been told to give the bank 20 days before I can report this to the ombudsman, believe me when this time period expires I will definitely be logging a complaint to the ombudsman.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

18 May 2018, 13:19

Good day Zoraya Joel,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply18 May 2018, 13:19

Official

Good day Zoraya Joel,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Zoraya J's updateReviewer Update

18 May 2018, 14:17

Dear Naomi. Your response is the very same that I have been getting for 2 weeks. It has been escalated for 2 weeks and nothing was done, I don't expect any response from FNB.

Zoraya J's update18 May 2018, 14:17

Reviewer Update

Dear Naomi. Your response is the very same that I have been getting for 2 weeks. It has been escalated for 2 weeks and nothing was done, I don't expect any response from FNB.