FNB service sucks

I had a bank account as well as my two kids they still bank with FNB I have however changed banks cause the fees were killing me given that I earned a very little salary at the time since I no longer have an account with them I have issues every time first I cannot withdraw money from my sons account I reach out to them only to learn they froze the account due to FICA I was never made aware that I was due for FICA so I provide them with all the documents and they unfreeze the account I am able to use it and also tell them that my daughters card expired I need a new card, I check the banking app and there is funds missing from my sons account FNB decides to take money from his account saying I ordered two cards for him it was such a missions to get the money back from them I had to enquire each time via secure chat and had to go to a branch when I enquire about my daughters card which I have been waiting for since last year I am told in 7 days we are in 2024 already still no card for my daughter the service really suck as I just called again the lady seems confused and she's wasting my time and airtime to put me on hold but still cannot tell me where my daughters card is but every month they take their service fees