FNB SERVICE SUCKS!!!!

I submitted documents at the horizon branch for a dispute and was told it will be handled by dispute dep. Should take 7 working days. I called 7 days later only to find out the dispute hasn't been handled. Prior to that I have called and spoke to Angel and shanay and was told very rudely I should call back in 7 days only to damn find out nothing was done. I receive an SMS now i.should Re submit my documents<br> What the hell it's my damn money and I want it reversed how hard is that. I will not re submit due to your damn negligence. I want my money reversed. If my money isn't reversed by close of business tomorrow I can close all my accounts and take legal action