1 reviews | Active since May 2015
FNB service STINKS and they Honestly DO NOT care about their clients, just the money!!!!
My husband and I are private clients for some time now. One would expect that with the R499 + R299, which equals R798 monthly fees, at least we would receive a communication indicating that our private banker has left the employ of FNB. However, neither the private banker nor FNB found this important. I only found out myself when 2 emails to my private banker was rejected by the email server. This morning I sent her an SMS to which she rep**** that she had left FNB.
Come on FNB, is this how you treat your clients??? FNBCARES, change your slogan please because your service is becoming pathetic!
For the past 6 months, I have been having endless problems with the ebucks department. They are so *********** that every month they calculate my level incorrectly and on every query which takes them AGES to correct, they have reimbursed me. This month is no exception. I sent in another query this morning.
My question is: Why to offer something if you yourself DO NOT KNOW and cannot WORK your own product!!!!!
This was your response to my complaint above: "Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. As pe formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback."
It is now 72 hours since I laid this complaint and still NO response! Do you really care about your customers????? Furthermore, my first complaint to my private banker was on 2 September (2 weeks ago) and still NO RESPONSE!!!
This was your response to my complaint above: "Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. As pe formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback."
It is now 72 hours since I laid this complaint and still NO response! Do you really care about your customers????? Furthermore, my first complaint to my private banker was on 2 September (2 weeks ago) and still NO RESPONSE!!!