AA
Aris A
1 reviews | Active since Jul 2019
23 Jul 2019, 11:56
FNB Service Stinks
Spent one hour and 30 min on their 087 numbers trying to contact my bank manageress or personal banker to resolve a credit card issue. In the end i had to get in my car and go there Digital banking my foot! After 29 years as a client I am about to take my business elsewhere
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
23 Jul 2019, 14:10Good day Aris Alexandrou,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Jul 2019, 14:10
Official
Good day Aris Alexandrou,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team
***
AA
Aris A's updateReviewer Update
24 Jul 2019, 10:32Although I was contacted by FNB after 2 conversations my situation remains unresolved.
My request to escalate this matter urgently has not been heeded and the numbers given by the people from FNB that contacted me are either unanswered or unmanned.
I would like to speak to a senior Credit card Customer Service manager urgently
My request to escalate this matter urgently has not been heeded and the numbers given by the people from FNB that contacted me are either unanswered or unmanned.
I would like to speak to a senior Credit card Customer Service manager urgently
AA
Aris A's update24 Jul 2019, 10:32
Reviewer Update
Although I was contacted by FNB after 2 conversations my situation remains unresolved.
My request to escalate this matter urgently has not been heeded and the numbers given by the people from FNB that contacted me are either unanswered or unmanned.
I would like to speak to a senior Credit card Customer Service manager urgently
My request to escalate this matter urgently has not been heeded and the numbers given by the people from FNB that contacted me are either unanswered or unmanned.
I would like to speak to a senior Credit card Customer Service manager urgently