FNB service sickening.

I visited the FNB Bank Karaglen branch in Edenvale with an intent to close my account which l have used for the past 10 years. Upon arrival in the banking hall, l was greeted by a lady, who asked me how she could assist me. I told her l wanted to close my account and she told me that they cannot help me. She said l have to visit the branch that l used when l opened the account as closing my account at her branch will amount to cross-violation. If this is the position of the bank (and not specifically to the branch l visited), does one have to visit the Cape Town branch if they had opened an account there and they're currently living in Johannesburg? Surely, one has to arrange a journey that far just to close an account?

Shame on you FNB. With this kind of client treatment, l do not doubt my decision to close my account.