FNB service - shocking!!!

BAD, BAD, BAD - that's FNB for you. My late husband had a Credit Card which was, according to the Bank, just covered for R12 000.00 I mean, really why would a person even consider this?

Anyway, my late husband has been gone for over 2 years now and NOW I receive notification that there's still an amount outstanding :( Honestly....

I contacted the "Deceased Call Centre" and was told that they sent me a letter (via SA Post Office)... anyone sending something with SA Post Office knows that the mail will not reach the person or it will reach the person so, so late. Then the Call Centre Agent told me that they send me an email. I have a few problems here: 1st - they totally had the incorrect e-mail address. So obviously I never received anything. 2nd - I have given my correct e-mail address twice and still they cannot get it right because I haven't received anything. :( 3rd - why am I now getting correspondence re this amount more than 2 years after my late husband's passing? And this is now via attorneys....

I don't really know what to do?