AN
Angela N
1 reviews | Active since Dec 2015
12 Jan 2022, 21:50
FNB Service Shocker
Been with FNB for over 20 years. The most shocking service while applying for 2022 student loan for my daughter. 4th and final year, never ever missed a payment on existing loan in fact did lump sum deposits to reduce the loan quicker. Granted a completely separate loan for this year, cannot amalgamate for some pathetic reason. So have 2 student loans for 1 child for 1 course paying 2 "insurance" premiums. Can't get any sense out of anyone EVER!!! Where do they get their staff from. . Have a private banker (which we bladdy pay for) that is supposed to take the hassel out of banking..... she is useless.....
Had enough..... I'm moving my accounts to another bank as soon as I can!!!!!
Helpful (0)
Replies (1)0
Replies (1)AN
Angela N's updateReviewer Update
13 Feb 2022, 10:43Can you believe it - the student loan is still not sorted out after months and months now. FNB you literally have the worst customer service ever!!!!!
This has been escalated to whoever so many times I have lost count, we have spoken to so many different consultants and none of them know what they are doing #completelyoverit
This has been escalated to whoever so many times I have lost count, we have spoken to so many different consultants and none of them know what they are doing #completelyoverit
AN
Angela N's update13 Feb 2022, 10:43
Reviewer Update
Can you believe it - the student loan is still not sorted out after months and months now. FNB you literally have the worst customer service ever!!!!!
This has been escalated to whoever so many times I have lost count, we have spoken to so many different consultants and none of them know what they are doing #completelyoverit
This has been escalated to whoever so many times I have lost count, we have spoken to so many different consultants and none of them know what they are doing #completelyoverit