FNB service remains non-existent

After months of *********** response from FNB online contact centre, re my mother's credit card statement that had suddenly stopped being received, after using this channel last Monday and receiving a quick initial response from FNB I was optimistic. However, after 2 follow up emails we have still to receive a copy of the card statement.

The balance was always paid in full. We currently do not know the status. One of the useless replies received was that card statements are no longer emailed; however, I pointed out that the statement for my step-father's card was still be received via email!

It surely cannot be this difficult???