FNB SERVICE re. ***** (or the lack thereof)

Item: FNB (First National Bank)
Rating: 1
Author: Ellenore B

Hi there HP,

It has been in excess of 6 weeks since I first informed FNB of possible ***** on my account & 3 weeks since the last communication from them asking for all the communication with the merchant/service provider. No one has been in contact with me since.

On Friday 30/09 my personal account was emptied after an international food company processed a payment. Again, I reported ***** & stopped my bank card. It has now been 11 days since then (& the re-ordering of a new card), still without any contact from FNB. With this being said the culprits attempted to debit my account again but without success seeing that my account is empty.

On Monday 10/10 a COMPLAINT WAS LOADED on the FNB website where a confirmation was received stating "One of our consultants will contact you within 24-48 hours" which obviously haven't happened.

With all of this being said there seems to be no humanity factor involved. How is ANYONE expected to live when money have been ****** from their account? It breaks my heart that this might happen to others who are less fortunate than me :-(

Helpful (0)

Replies (2)

Ellenore B's updateReviewer Update

17 Oct 2022, 15:59

Good day FNB,

A response was received in writing from Joan who TOLD me of a credit on my account BUT she neglected to check that none of the queries I raised was resolved. The credit she saw was for a debit that I personally addressed & was refunded for (FNB was not informed of this). The 2 x other queries have NOT been resolved.

I asked for a call back on Friday & are still waiting for it.

I cannot believe that a company is so far removed from its customers that it responds to a complaint & then leaves it there by saying "check your transaction history".

PLEASE PICK UP THE PHONE & CALL ME so that we can talk.

Reference numbers:
* REF:***
* Reference ***
* Reference ***NF (HP complaint reference)

Regards,
Ellenore

Ellenore B's update17 Oct 2022, 15:59

Reviewer Update

Ellenore B's updateReviewer Update

28 Oct 2022, 14:15

It has been yet another 9 days since our last communication & there has YET AGAIN, not been any contact from FNB.

As per our telecon:

1. The outstanding matter was reported under the “*****/CARD DISPUTES” tab on the FNB App on 30/09;

2. When we spoke, there was no record of this dispute;

3. I have STILL NOT been issued with a new card almost a month after it was initially cancelled.

What is happening PLEASE.

Ellenore B's update28 Oct 2022, 14:15