gH
gerard H

1 reviews | Active since Aug 2011

15 Jan 2018, 12:24

FNB SERVICE PROVIDERS WEFIX AND DEVICE GURU MESSUPS

I have a fnb cell phone which LCD went blank on 24 Novemeber 2017. after 2 weeks WEFIX had not fixed the fone but gave me a damage report telling FNB to replace the fone. i informed FNB who then told me to email DEVICEGURU the report, i did so and after 3 weeks up and down DEVICEGURU tells me to take the fone back to WEFIX. WEFIX replaces my LCD and hands me a invoice for R1300.00 i refuse to pay it cause my fone is 3 months old now WEFIX damaged my fone cover by removing the LCD again which they replaced and tell me to call FNB. reported this to FNB who does not give a **** they money lenders not cellphone shops and there service providers WEFIX and DEVICEGURU just blame FNB. now i have a dead fone 4 months old should have gone to vodacom, mtn or cell c

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 13:01
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

gH
gerard H's update15 Jan 2018, 14:33
Reviewer Update
Recieved a call from Kannie, Prevendhra of FNB smart devices everything sorted in a few hours excellent service FNB , note to the wise your service providers WEFIX and DEVICEGURU/DIGITAL PLANET makes you look bad to your loyal customers.