FNB Service Provided in Steep Decline

I cant believe I've got another problem with my bank @FNB. Hiow the service they provide is on a very steep decline. Whats happening at and with FNB. Are there problems with recruitment, but the service is even *********. So I logged a card dispute on Sat 28th Jan via chat. In the chat I advise the agent Im on my way to buy School Uniform and saw an unauthorized payment. The agent cancels my card. Luckily I withdrew cashand advised him to reactivate my card, which i did myself via the FNB App. On Mon 30th Jan Via the secure chat, I logged a card dispute, no card cancellation or advising me of any sort. I got an email with a card dispute application attached, updated it, sent it back and immediately got a reply to advise a resolution of 5 working days. On this day I tried calling disputes and got put through to *****s departments. I got passed from pillar to post and back into the queue with 5 attempts being made. Wed 8th, Thur 9th and Fri 10th all exactly the same. I still havent spoken to anyone that could assist me. The best I got was an escalation from a general enquiries.