FNB service problems!!

I have made 5 separate calls to the FNB debt review center today; which in total lasted for about 30-35 min; my call has been dropped twice; at one time a consultant picked up the phone and put down in the same second; and i got forward to the review your consultant questions; where i rated the consultant '2' on both questions; which is unacceptable! another consultant put me through to the debt review center because he cant help; but i phoned the direct line; another consultant was helping me; said i should hold on; and the call got dropped again. AND DOES ABSOLUTE NO EFFORT TO CALL YOU BACK: because she probably still looking for my email that was sent on the 20th

in the past i also tried your call me option on your website; this has been done numerous times;with no joy; which i also find unacceptable; because the amount of airtime one has to use to get some kind of service out of a servicing company is ridiculous

all i would like to find out is if my account has been settled as i have sent through the POP on the 20 august 2020; and requested a paid up letter and that the account should be closed; as i was instructed to do by a consultant

payment was suppose to be made before the end of august and has been made; and no feedback has been provided