Fnb service pathetic

I'm so disappointed with your service. There is money that was taken from my account, I didn't receive any notification whatsoever and when I checked my transaction history. Nothing was reflecting. I called FNB almost 10 times today trying to sort out this issue. However I keep getting their options which do not corelate to general banking enquiries. Finally I got thru, and the lady puts me through to the same menu that has been voice recorded.

First of all, I don't understand why you have consultants that do not know how to address my problem and redirect me to that annoying menu. Secondly, it is super frustrating to not get the required help.

Your slogan is 'how can we help you' however the actions of your organization does not speak to your slogan.