FNB service on lockdown as well...

To FNB - I understand that some of my accounts have been in arrears. I have made appointments and come into the bank to discuss a way forward to paying these accounts but needed the information first of where they have been handed over and what interest rates are attached. I have been given a run around and told that a bank manager cannot help me due to me being a Private client. They have escalated my query to a CARE process and my private banker who in 3 weeks has not contacted me once to help me meet my obligations. These accounts were handed over in the same manner as this has been handled - WITH NO COMMUNICATION OR ASSISTANCE. Disgusting customer service to someone who during the COVID pandemic actually approaches the bank to try and pay what is owed. It seems that service has also gone on lockdown with FNB.