SN
Sanoshen N
1 reviews | Active since Apr 2017
01 Feb 2019, 12:36
FNB service - on a decline of note!
I have been asking for more than a month now for FNB to advise on who my new banker is, as my previous banker has moved on. To date : zero answer.
When I call the connect call centre myself (1 example), the line is so scratchy the person can't even hear me, and then the call gets cut. Using the online chat is a useless exercise, as I am always in a ridiculous queue. Yesterday I was number 54, today 76. And I share concisely what I need help with, and an agent will get back after 1 hour or so, asking what I need help with!
Why are you charging me for a service that you are failing to provide?
And you force me to use this channel, because it is the only one that gets a response from you!
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Feb 2019, 15:35Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Feb 2019, 15:35
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)