FNB service not worth the value paid

I gave FNB a 1 star because i had to give it something to proceed, a no star fits them. I have been calling FNB, the whole week, trying yo get a paid up letter for a credit card and a petrol card settled few years back. I have been sent to pillar form post, back and forth, left and right, department to call centre. I lost count on number of calls i have made but it must be more than 50 times. There is no department i haven't called but all the consultants are just clueless. The service at FNB has become terrible and i am on the verge of changing banks after years with them. The exorbitant fess charged do not match the service. Typical example that the banking sector serves the elite few, and the rest is just to chow our money via fees.