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cC
caspernoome C

1 reviews | Active since Mar 2014

14 May 2020, 09:46

FNB service non-existent

I app**** for the Covid-19 Relief Plan a couple of weeks ago. Now I want to cancel it, but FNB completely ignores any email or messages via their app chat. Its not even bad service, I'm just being completely ignored. Sent email to *** 2 days ago. No reply. Sent messages 2 days ago. No reply. Sent messages today again. No reply. In the caht I simply receive the following message (Even though I'm the only one who writes messages): :Thank you for your chat. We have had no further response from you, please contact us at a convenient time, when you can chat."

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Replies (13)
cC
caspernoome C's update16 May 2020, 09:12
Reviewer Update
News-24 reports that FNB is the most complained about bank in the country. I am not surprised. No-one from FNB contacted me.
My emails are ignored. In the online chat, as soon as I mention I want to cancel something, I am ignored. Even this complaint seems to be ignored.
cC
caspernoome C's update18 May 2020, 15:21
Reviewer Update
Still no reply from FNB.
cC
caspernoome C's update20 May 2020, 10:08
Reviewer Update
No reply from FNB.
cC
caspernoome C's update21 May 2020, 13:51
Reviewer Update
Still no contact whatsoever from FNB. That reference number I got is really helping a lot!!
cC
caspernoome C's update21 May 2020, 13:57
Reviewer Update
I phoned the 087 number given above and spoke to a nice lady, who promised that FNB will come back to me withing the hour. Their system shows that this call has been opened for over 5 working days.
cC
caspernoome C's update22 May 2020, 10:17
Reviewer Update
Alas! FNB has not come back to me. No feedback whatsoever!
cC
caspernoome C's update22 May 2020, 10:20
Reviewer Update
I tried to get feedback through the online banking chat and received the following message: " All our Bankers are currently occupied. You are number 170 in the queue. "

cC
caspernoome C's update22 May 2020, 10:49
Reviewer Update
I phoned the 087 number again and spoke to a very friendly lady names Peace. She said that she can see that my issue has been escalated to the Covid-19 Relief Department, but cannot understand why I did not receive any response. She said she will escalate the matter directly to the department head.
cC
caspernoome C's update25 May 2020, 09:33
Reviewer Update
Absolutely no feedback from FNB whatsoever!
I do not even know how many times I phoned and sent emails now.
This is unbelievably terrible!
cC
caspernoome C's update25 May 2020, 16:51
Reviewer Update
I just spoke to another nice lady at the bank, who says this complaint has been escalated to a manager earlier today. She also assured me (like all those before her) that she will email the person responsible for this complaint and ask them to contact me. I'm not holding my breath.
cC
caspernoome C's update27 May 2020, 15:47
Reviewer Update
Again: No reply from the bank for the last 2 days...
cC
caspernoome C's update28 May 2020, 20:59
Reviewer Update
Another day with no response from the bank.
As someone else on a FNB Facebook page suggested, I also mailed the CEO of FNB.
As I suspected, this did not make any difference. I guess you lead by example!
cC
caspernoome C's update29 May 2020, 14:38
Reviewer Update
Today I got my first reply (Phone call) from FNB with regards to this issue. Let's see if this issue gets resolved soon.