LM
Lynne M

1 reviews | Active since May 2016

11 Feb 2017, 11:07

FNB service non existent

<p>You can never get through to any of their numbers or leave a message. Their online system to change passwords, never work. I can never log into my app either. And to get support cost you R500 in call time and yet no one comes back to you! I pay R500 a month for my account and get no service! Closing my account!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2017, 11:34
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)