IG
Izak G
1 reviews | Active since Feb 2017
07 Aug 2020, 17:30
FNB Service no longer good
If your thinking of changing don't. They are no longer a step above the other ones as they where in service a a couple of years ago. Been waiting 2 weeks for bank card to be delivered and account is now locked due to the old one expiring. I can't access my own money due to them not being able to perform a simple service.Trying to communicate this through their app is also a frustration. In 5 minutes I had to chat to 3 different agents due to it timing out while I'm typing, each time having to explain everything again.
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Replies (2)IG
Izak G's updateReviewer Update
09 Aug 2020, 23:33To prove my point. After the initial message get a message from FNB that a High Priority call has been opened and they'll contact me in 24 to 48 hours. It has now been well over 48 hours and no contact from them. Lots of promises , no delivery
IG
Izak G's update09 Aug 2020, 23:33
Reviewer Update
To prove my point. After the initial message get a message from FNB that a High Priority call has been opened and they'll contact me in 24 to 48 hours. It has now been well over 48 hours and no contact from them. Lots of promises , no delivery
IG
Izak G's updateReviewer Update
11 Aug 2020, 11:49Still they have not contacted me, and I had to contact them today. Super. Now simply trying to get my card delivered to a branch so I'll go collect it and having the same feeling I'm getting nowhere
IG
Izak G's update11 Aug 2020, 11:49
Reviewer Update
Still they have not contacted me, and I had to contact them today. Super. Now simply trying to get my card delivered to a branch so I'll go collect it and having the same feeling I'm getting nowhere