FNB service line not taking your customer calls if no SA ID (but a foreign passport)

Been a client of FNB for about 7 years now. Got a problem with my 2 cards (the touch function does not work with any of them anymore, just after a few months). I then try to call the number at the back of the card as indicated in an actual FNB bank. All this to realize I can't use this service, simply because I don't have an SA ID!! I mean, there must be thousands of foreigners banking with FNB.. How come no one thought about this???!